Terms and Conditions
The following are the Terms and Conditions of Service for AM Tennis (AM Tennis Ltd). All customers are required to accept these Terms and Conditions of Service prior to participation in all sessions
AM Tennis may, from time to time, review and update these Terms and Conditions, and reserves the right to amend or introduce any rules necessary to ensure the safe and efficient operation and financial viability of its facilities and programmes.
Subscriptions
14 Day Trial
New players to the programme have the right to join our 14-day trial period for £10, which will be considered a “14-day trial”. After the 14-day trial is over, you will then have the option to join one of our course packages.
Course Packages
AM Tennis memberships are categorised as Course Packages, which provide access to coaching sessions held at affiliated tennis venues. These Coaching Packages are available in three tiers:
Tier 1 Package - Includes one coaching session per week (based on 38 sessions per year).
Tier 2 Package - Includes two coaching sessions per week (based on 76 sessions per year).
Tier 3 Package - Includes three coaching sessions per week (based on 112 sessions per year).
These packages offer structured training tailored to players' abilities and development needs. Weekday sessions are held during term time only, and package pricing reflects this schedule.
Venue Membership
Holders of an AM Tennis Course Package must also become members of the affiliated tennis venue where their lessons take place. Each club operates independently, with membership fees and terms that are separate from AM Tennis Course Packages.
Failure to renew or complete annual membership with the relevant venue could result in the suspension of coaching sessions until this requirement is fulfilled. To accommodate changes of mind, a four-week period is provided to make this payment after the first session.
In some instances, our monthly fee’s may reflect an additional 15% non member fee, applied monthly to your direct debit if this option has been chosen instead of a venue membership, this however may not apply to all venues.
Venues where membership is optional: Lymm Lawn Tennis Club
Course Package Renewals & Cancellations
Auto-renewal: Course Packages automatically renew on a monthly basis. Members can cancel at any time before the next monthly payment is processed.
Cancellations: Cancellations should be made by emailing allan@amtennis.net. Members are solely responsible for cancelling any Direct Debit or card transactions. Retrospective refunds will not be provided.
Members will receive written notice each month detailing the upcoming payment, giving ample opportunity to cancel if desired.
Sessions and bookings
Availability and Booking
Sessions will be booked via the AM Tennis booking system or you maybe forwarded via a link to our venue site on Club Spark booking software. No other methods will be considered as acceptable forms of booking.
You the user can also book their place on an individual class via the booking system or via the venue’s Club Spark link. If the Subscriber wants to change their class but they have a reservation in another class, they will have to contact Allan via allan@amtennis.net to arrange this.
If there are no bookings on a particular session 24 hours before the start time of that session, then AM Tennis reserves the right to cancel the session without having to communicate the cancellation to customers.
Waiting Lists
Each session has a maximum capacity to ensure quality and safety.
When sessions are fully booked, a waiting list will be created. Members will be contacted as spaces become available.
Session Changes & Cancellations
AM Tennis will provide prior notice of any changes to class times or availability, where possible. Notifications will be sent via email.
If a session is cancelled by AM Tennis, a replacement session or credit will be issued.
If a coach is unavailable, a replacement coach will be arranged, or the session will be rescheduled. If rescheduling is not possible, a credit will be issued.
Payments & Refunds
Payment Policy
Payment details will be securely stored for the duration of your package.
Payments are collected on the 1st of each month. Failure to make a payment may jeopardise your place in the programme.
Price Changes
Pricing may be reviewed periodically, and at least one month's notice will be given ahead of any price changes.
Refund Policy
Package fees are non-refundable, however be suspended (at the discretion of AM Tennis) for the duration of a major medical absence / injury break, or other unforeseen circumstances, and resumed thereafter at no loss of time. Please note, this policy does not apply for minor injuries.
AM Tennis notifies members of payment collections in advance, giving members the opportunity to cancel their package if desired. Cancellations should be made by emailing allan@amtennis.net. Members are responsible for completing the cancellation process.
No-show policy
If a player fails to cancel their booking at least 24 hours prior to the start time of the session and then fails to attend the session, this will be considered a ‘no-show’.
A cancellation is only valid when a player cancels their booking to a particular session via AM Tennis Coaching’s online booking system, as this is the only way to open up that spot to other players who might want to book onto the session.
For players who are repeat offenders, we reserve the right to temporarily suspend online booking rights and/or to remove booking rights completely.
If you fail to cancel your booking you will not be able to make up that class for the remainder of that week.
Photography & Video Consent
After joining, if you agree to having your/your child’s photograph taken by AM Tennis at any time whilst taking part in the sessions. AM Tennis reserves the right to use any such photographs for press and/or promotional purposes.
If you find an image or video of your child on our promotional channels (such as our website and social media pages) that you’d like us to remove, please email us at allan@amtennis.net and we will do so immediately.
Health & Safety
Participants confirm they are fit for physical activity. Individuals with pre-existing health conditions are strongly advised to consult a medical professional before participation.
A medical questionnaire must be completed through the the AM Tennis or via our Venues Club Spark booking portal . Any serious medical conditions should be reported to Allan via email to allan@amtennis.net.
Weather Policy
Sessions will only be cancelled in advance during red weather warnings or what we regard as unsafe play conditions.
Those on Direct Debit schemes have a total of 3 cancelled sessions a year built in to their monthly fee, some years you may be in pocket an other you maybe out, we believe this will even itself out and therefor no refunds will be made.
If you’re booking is under our termly block price, a credit code will be issued at the end of the term which can be used against further coaching.
Liability
AM Tennis cannot accept liability for any claims, damages, costs and demands in respect of death or personal injury arising from the use of the facility and our sessions by the customer pursuant to this agreement except insofar as such death or personal injury arises from negligence on the part of the AM Tennis Coaching staff.
AM Tennis Coaching cannot accept responsibility for the loss of or damage to personal property incurred whilst on the premises.
Code of Conduct
Player Charter
Swearing, racquet throwing, bullying and equipment abuse, may result in a warning or withdrawal from the session and the club. Parents will be informed should their child be involved in any incident involving disciplinary action, and individuals may not be allowed to continue with their coaching should their behaviour continue to adversely affect the group
Parent Charter
At AM Tennis we appreciate that supporting and advising parents is absolutely key from an early age. We ask for your support by following the below guidelines.
Encourage children’s independence.
Praise effort over outcomes.
Promote respect and sportsmanship.
Help our young players become great human beings
Coach Charter
Coaches adhere to the LTA’s Code of Conduct, prioritising energy, trust, quality, and progression.
No Smoking Policy
In the interests of Public Health and comfort, smoking is not permitted on the courts, or clubhouse.